What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I click analytics it says I am not authorized. How do I gain authorization?

    Asked by Marc on December 17, 2015 at 04:39 PM
    analytics click how not authorized
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    JotForm Support

    Answered by david on December 17, 2015 at 06:27 PM

    Hi,

    You must be logged in to your account to use analytics.  Since your post came from an account that was not logged in, that is likely the issue. 

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    Answered by guest_42174904280048 on December 19, 2015 at 07:04 PM

    Hi David.  That's the problem.  I log in.  Once logged in I see all of my forms.  I go a certain form and click to access analytics.  It then says I'm not authorized to see the form.

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    JotForm Support

    Answered by Kevin_G on December 20, 2015 at 12:21 AM

    Hi,

    I think the issue is because of you are created your forms using a guest account, I found only one account related to your email address mjeffrey@tphnd.org , when you are trying to access to the Analytics feature, it recognizes you as a guest account and this is why it does not let you view the data.

    Thanks.