Not receiving email notifications

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    Hom
    Asked on December 18, 2015 at 04:02 AM
    I'm not receiving notifications and there is nothing in my spam box. I've tried with multiple email addresses and have tested the email address.
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    Chriistian
    Answered on December 18, 2015 at 08:34 AM

    Hi,

     

    I checked the recipient email of your two forms. Your first form (http://www.jotform.us/form/53507220725146) sends email to info@hom.com. I checked the mail log of the email and it was sent successfully.

    Your second form (http://www.jotform.us/form/53507434877161) sends email to blog@hom.design. I checked the mail log of the email and the emails was not successfully sent.

     

    I checked our bounce list and the email is not included in the list. It seems there is an issue with @hom.design domain in sending emails. Can you try a different email like the @hom.com domain you use in your other form and see if you will receive the email?

     

    Do let us know if the issue still persists.
    Regards.