submissions are missing

  • surreyartfairs
    Asked on December 18, 2015 at 9:12 AM

    I've had 8 submissions on my form but only 2 show their details - I know that the others have entered their information but it is not showing.

    Jotform Thread 728532 Screenshot
    Page URL: https://eu.jotform.com/submissions/53433374369360
  • victor
    Replied on December 18, 2015 at 11:15 AM

    Sorry for this inconvenience. Can you please try unchecking the ERUOPE DATACENTER in the setting page (ACCOUNT->SETTINGS)

    submissions are missing Image 1 Screenshot 20

    After this, please clear both your cache and cookies of your browser.

    Please let us know if this helps. If not, I will forward this to our back end team so they may analzye and fix the issue.

  • surreyartfairs
    Replied on December 20, 2015 at 5:28 AM

    Great, that has worked!  Thank you

  • Mike_G JotForm Support
    Replied on December 20, 2015 at 6:08 AM

    On behalf of my colleague, Victor, you're most welcome! Please feel free to let us know if you have any other questions or concern in the future. 

    Thank you.