What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incorrect monthly submissions limit

    Asked by baingar on December 18, 2015 at 10:42 AM

     

    JotForm Dear Sirs , I received an email notice limit shipments, but checking my account I see that more shipments 340, I need help. Deputy catches

    Best regards

     

    reset submissions overlimit submissions limit get more
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    JotForm Support

    Answered by david on December 18, 2015 at 11:59 AM

    Hi,

    I checked your account and you are still well below your limits.  I see you currently at 201/340 and should have no issues with your account being over limit.  The email may have been in error. 

    If you do have any trouble with your forms due to being over limit, let us know and we will be happy to fix whatever is needed.

  • Profile Image

    Answered by baingar on December 18, 2015 at 12:09 PM

    Muchas Gracias David.

     

    Saludos Cordiales

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    JotForm Support

    Answered by david on December 18, 2015 at 01:14 PM

    You are very welcome.  If there is anything else we can help you with, just let us know.

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    Answered by baingar on December 22, 2015 at 01:46 PM

    Dear David,

    Again came the mail where it says exceeds the limit shipments , but now JotForm check my account and I only have 220 ​​limit and had 340 five days ago as you could see .

     

    Best regards

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    JotForm Support

    Answered by jonathan on December 22, 2015 at 03:03 PM

    I have run a refresh of your account monthly submission counter and it seems to have fixed the issue already.

    Please try to login again to your account at http://www.jotform.com/login to see the updated status.

    Let us know if issue still persist.

     

     

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    Answered by baingar on December 26, 2015 at 12:42 AM

    Dear, again I received an email from JotForm "Account Quota Over 220 submissions", but 5 days ago I had 340 submissions, My problem is that every 5 days My account change from 340 to 220.

    What can I do?.

     

    Best regards.

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    JotForm Support

    Answered by Mike on December 26, 2015 at 06:42 AM

    The 220 submissions/month appears to be a correct limit according to the Get More page.

    100 (original) + 10 + 10 + 25 + 25 + 50 = 220

    If we are missing something here, please kindly let us know. Thank you.

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    Answered by baingar on December 26, 2015 at 07:58 AM

    Dear, 

    Ok, but 5 days ago i had 340 shipments, see screenshot below.

    Thank You.

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    JotForm Support

    Answered by Boris on December 26, 2015 at 09:19 AM

    While your account previously had 340 submissions per month, this seems to have been in error as far as we can tell. The number of your monthly submissions is at 220, as our colleague Mike has also counted above.

    You have 100 submissions per month for the free plan, +50 for writing a review, +25 for tweeting about us and +25 for sharing us on Facebook, and +10 for following us on Twitter and +10 for following us on Facebook.

    This totals to 100 + 50 + 25 + 25 + 10 + 10 = 220.

    We are not sure how your account previously had 340 submissions per month, but by calculating and recalculating your current monthly limits, the number of submissions should be at 220. This is why our system is automatically setting the number of submissions to 220 per month in your account.

    If you believe this to be in error and there is some other ground for having additional 120 submission over this limit on your account that our system missed, please do let us know about the reason why the account limit should be higher. Otherwise, your current submission limits seem to be at 220 per month.

    If you need more submissions than that, you can also try upgrading your account to a higher plan - our Yearly plans are currently on 50% off sale.

    Thank you.

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    Answered by baingar on December 27, 2015 at 08:00 AM

    Dear,

    The day January 1st, 2016, the system returns to 0 with 220 submissions/month ?

     

    Best regards

     

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    JotForm Support

    Answered by Boris on December 27, 2015 at 11:03 AM

    Yes, on January 1st your monthly submission counter will revert back to zero (with 220 submissions available for January).

    The submissions counter resets on the first day of each month.

    Please let us know if you need any clarifications on this, or kindly open a new support thread if there is anything else we can help you with, and we will be happy to do so. :)

    Enjoy the holidays.