What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto Responder appears in Spam folder

    Asked by JORGE_GARCIA on December 20, 2015 at 06:56 AM

    Hi. I have 'Auto Responder' on my forms.
    Many people have told me they receives the Auto Responder in their Spam folder. Is there any solution to prevent this from happening?

    This would not happen if instead of sending an Auto Responder, will send a Notifier, or whatever?

    Thanks in advance.

    http://www.jotform.com//?formID=52905011038344

    spam folder in My Forms JotForm www thanks
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 20, 2015 at 10:14 AM

    I would like to apologize for any inconvenience this have caused you. I tried making a test submission to your form, http://www.jotform.com/52905011038344, but I have received the autoresponder in my inbox and not on the spam folder:

    I receive both the emails for the receiver and the sender of the postcard since I used the same email address on both fields.

    You can try to use notifier since I've noticed that the emails set up on your form are only being sent if conditions are met.

    Here your notification email will act like an autoresponder. However, I'm not sure if it will make any difference. 

    You may try to use noreply@formresponse.com for the Sender E-mail of your autoresponder.

    Or you can also try setting up an SMTP with your own email address: How-to-Setup-SMTP-for-a-Form

    If any of this still doesn't help, please let us know and we will be glad to assist you further. 

    Thank you.

  • Profile Image

    Answered by JORGE_GARCIA on December 22, 2015 at 03:41 AM

    Hi. Always work with Gmail. I opened an account in Outlook and I have seen that all submissions end up in the spam folder.
    I tried different combinations: noreply@jotform.com, noreply@formresponse.com but the problem persists.
    I can not use SMTP (or I think
    so) because my website is only a support, as the sender enters into my site and use my form to send a message to another addressee, that is someone else, not me.
    Any ideas? Thanks for your interest.

  • Profile Image
    JotForm Support

    Answered by mert on December 22, 2015 at 04:09 AM

    Hi there,

    You can use SMTP option for the "Sender E-Mail" by using the "Mandrill". It is a free service up to 12.000 emails per month. Below, you will find a guide with detailed steps about how to do it:

    http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

     

    Please, try this one and let us know the results.

    Thanks.