Auto Responder appears in Spam folder

  • JORGE_GARCIA
    Asked on December 20, 2015 at 6:56 AM

    Hi. I have 'Auto Responder' on my forms.
    Many people have told me they receives the Auto Responder in their Spam folder. Is there any solution to prevent this from happening?
    This would not happen if instead of sending an Auto Responder, will send a Notifier, or whatever?

    Thanks in advance.

    http://www.jotform.com//?formID=52905011038344

  • Mike_G JotForm Support
    Replied on December 20, 2015 at 10:14 AM

    I would like to apologize for any inconvenience this have caused you. I tried making a test submission to your form, http://www.jotform.com/52905011038344, but I have received the autoresponder in my inbox and not on the spam folder:

    I receive both the emails for the receiver and the sender of the postcard since I used the same email address on both fields.

    Auto Responder appears in Spam folder Image 1 Screenshot 40

    You can try to use notifier since I've noticed that the emails set up on your form are only being sent if conditions are met.

    Auto Responder appears in Spam folder Image 2 Screenshot 51

    Here your notification email will act like an autoresponder. However, I'm not sure if it will make any difference. 

    You may try to use noreply@formresponse.com for the Sender E-mail of your autoresponder.

    Auto Responder appears in Spam folder Image 3 Screenshot 62

    Or you can also try setting up an SMTP with your own email address: How-to-Setup-SMTP-for-a-Form

    If any of this still doesn't help, please let us know and we will be glad to assist you further. 

    Thank you.

  • JORGE_GARCIA
    Replied on December 22, 2015 at 3:41 AM

    Hi. Always work with Gmail. I opened an account in Outlook and I have seen that all submissions end up in the spam folder.
    I tried different combinations: noreply@jotform.com, noreply@formresponse.com but the problem persists.
    I can not use SMTP (or I think     so) because my website is only a support, as the sender enters into my site and use my form to send a message to another addressee, that is someone else, not me.
    Any ideas? Thanks for your interest.

  • mert JotForm UI Developer
    Replied on December 22, 2015 at 4:09 AM

    Hi there,

    You can use SMTP option for the "Sender E-Mail" by using the "Mandrill". It is a free service up to 12.000 emails per month. Below, you will find a guide with detailed steps about how to do it:

    http://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

     

    Please, try this one and let us know the results.

    Thanks.