What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Get Visitor Location widget: Unable to fetch any information and does not allow to select specific details to capture

    Asked by vitruvianmail on December 21, 2015 at 07:32 AM
    Widget "Get Visitor Location" doesn't work in new forms But in olds form all OK. 

    In new forms it return blank result. 

    Also I can't configure it like last time (to check checkboxes for IP, city and etc.).

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on December 21, 2015 at 08:58 AM

    Apologies for the inconvenience, I was able to replicate the problem.

    Let me forward this to our developers to have it checked and fixed. We will update you on this thread as soon as this has been resolved.

  • Profile Image
    JotForm Support

    Answered by TitusN on January 19, 2016 at 01:23 AM


    Get visitor location has been fixed - please check:

    Please pardon the inconvenience caused - and let us know if you have any concerns.