How to view submissions in a sub-user account ?

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    Racevedo
    Asked on December 21, 2015 at 05:41 PM

    I received an e-mail notification with a new submission today,  However I can not see it in the database.

    Please advise

     

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    Kevin_G
    Answered on December 21, 2015 at 07:36 PM

    Hi,

    Thank you for contacting us.

    I have checked your account and you have not created any form, you could be using a sub-user account, and you should ask your main account to provide us permission to view submissions.

    Please, share us the link to your form, we will await your response.

    Regards.

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    Racevedo
    Answered on December 22, 2015 at 09:45 AM
    Attached is the notification e-mail I received. It has a link too
    ...
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    Kevin_G
    Answered on December 22, 2015 at 10:32 AM

    Unfortunately, I'm not able to see your attached.However, I have checked your account and I can see you have a form there, and I'm able to see the submissions.

    Please, could you share us the info about the received email ?, so we will investigate if the submissions is there.

    Thanks.