What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to view submissions in a sub-user account ?

    Asked by Racevedo on December 21, 2015 at 05:41 PM

    I received an e-mail notification with a new submission today,  However I can not see it in the database.

    Please advise

     

    new submission in a
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 21, 2015 at 07:36 PM

    Hi,

    Thank you for contacting us.

    I have checked your account and you have not created any form, you could be using a sub-user account, and you should ask your main account to provide us permission to view submissions.

    Please, share us the link to your form, we will await your response.

    Regards.

  • Profile Image

    Answered by Racevedo on December 22, 2015 at 09:45 AM
    Attached is the notification e-mail I received. It has a link too
    ...
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    JotForm Support

    Answered by Kevin_G on December 22, 2015 at 10:32 AM

    Unfortunately, I'm not able to see your attached.However, I have checked your account and I can see you have a form there, and I'm able to see the submissions.

    Please, could you share us the info about the received email ?, so we will investigate if the submissions is there.

    Thanks.