- calopsitasAsked on December 21, 2015 at 07:06 PM
Good afternoon.It was paid for calopsitas account upgrade on Sunday, but so far there was no change. We need urgently account of liberation. Thank you and sorry for the bad English.
- JotForm SupportChriistianAnswered on December 21, 2015 at 08:58 PM
Did you receive a payment confirmation email regarding the upgrade? If yes, can you please send us a screenshot or the payment reference number so we can further check the issue? Can you also check the credit card you used if you were charged for the upgrade? It might be possible that the payment was not processed properly. If you were not charged, please try to upgrade again using the instructions stated in this article: How to upgrade my account
We will wait for your reply,