What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade account. Login calopsitas

    Asked by calopsitas on December 21, 2015 at 07:06 PM

    Good afternoon.It was paid for calopsitas account upgrade on Sunday, but so far there was no change. We need urgently account of liberation. Thank you and sorry for the bad English.

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    JotForm Support

    Answered by Chriistian on December 21, 2015 at 08:58 PM

    Hi,

     

    Did you receive a payment confirmation email regarding the upgrade? If yes, can you please send us a screenshot or the payment reference number so we can further check the issue? Can you also check the credit card you used if you were charged for the upgrade? It might be possible that the payment was not processed properly. If you were not charged, please try to upgrade again using the instructions stated in this article: How to upgrade my account

     

    We will wait for your reply,
    Regards.