What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I suddenly not receiving form submission emails?

    Asked by gbpres on December 22, 2015 at 08:46 AM

    I have used jotform for many years and within the last few weeks I am not receiving any form submission notifications. I have changed nothing on the forms or my email account.  I created a new email account and added that to a form to test and still nothing. Where are my submission emails going? Can you tell if they have bounced. I have whitelisted the noreply addresss and the ip address.  I need this to work. the problem exists will ALL of my forms.  I submitted this question yesterday and had no reply. 

    Page URL:
    http://form.jotformpro.com/form/31003586812953

    Emails receiving My Forms JotForm problem
  • Profile Image
    JotForm Support

    Answered by Charlie on December 22, 2015 at 09:40 AM

    To avoid confusion and for us to better assist you, please refer to this link instead: http://www.jotform.com/answers/729781. I have answered your questions there. Please send your reply there.

    Thank you for understanding.