Why am I suddenly not receiving form submission emails?

  • Profile Image
    gbpres
    Asked on December 22, 2015 at 08:46 AM

    I have used jotform for many years and within the last few weeks I am not receiving any form submission notifications. I have changed nothing on the forms or my email account.  I created a new email account and added that to a form to test and still nothing. Where are my submission emails going? Can you tell if they have bounced. I have whitelisted the noreply addresss and the ip address.  I need this to work. the problem exists will ALL of my forms.  I submitted this question yesterday and had no reply. 

  • Profile Image
    Charlie
    Answered on December 22, 2015 at 09:40 AM

    To avoid confusion and for us to better assist you, please refer to this link instead: http://www.jotform.com/answers/729781. I have answered your questions there. Please send your reply there.

    Thank you for understanding.