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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some of the Fields are Blank in Incoming Email Submissions

    Asked by Michael Ehrlich  on December 23, 2015 at 07:05 AM

     

    When someone fills in the contact form on the website, only there name shows up.

    No phone, email or address.

    Nothing was changed to the site.

     

    Can someone please advise.

    Thank you.

     

    Michael

     

     

    Page URL:
    http://718mobileads.com/contact-us/

    Screenshot
    contact form stopped working name site email
  • Profile Image
    JotForm Support

    Answered by mert on December 23, 2015 at 07:34 AM

    Hi,

    According to my checks on your form, you have no "Required" field to force users to fill. If you leave fields' un-required and then, the user doesn't fill those, your notification mail comes like your screenshot with blank values.

     

    To force users to fill one of your field, you need to make it "Required".

     

    Please don't hesitate to ask, if anything stays blank.

    Thanks.

  • Profile Image

    Answered by mobileads on December 23, 2015 at 08:45 AM
    Thank you for the reply.
    Where do I see that setting? My original web guy is no longer.
    ________________________________
    ...
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    JotForm Support

    Answered by mert on December 23, 2015 at 09:15 AM

    To illustrate it,

    First you need to select the desired field, then click to the "Required" from the toolbar above:

     

    Thanks.

  • Profile Image

    Answered by mobileads on December 23, 2015 at 09:45 AM
    After I click required, I now get this.
    See attached.
    ________________________________
    ...
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    JotForm Support

    Answered by mert on December 23, 2015 at 10:19 AM

    I can't see the attached image but; after setting the field as "Required", you will get the following error message and it is not allowed to submit a form without completing them.

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    Answered by mobileads on December 23, 2015 at 10:45 AM
    Ok
    Thanks.
    I was clicking on the right side and not the field.
    Now I clicked on the field and there is a red * but still only showing my name when form is submitted.
    ________________________________
    ...
  • Profile Image

    Answered by mobileads on December 23, 2015 at 10:45 AM
    I don't get that message when I click on the field.
    I see that it is set to required
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    ...
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    JotForm Support

    Answered by mert on December 23, 2015 at 11:11 AM

    Please, share the browser you use for this operation. I suggest you to use Chrome, because some browsers like Internet Explorer has issue with scripting, that's why you can't see the error messages.

  • Profile Image

    Answered by mobileads on December 23, 2015 at 11:46 AM
    I logged in in Chrome and still cannot see.
    Can you connect to me to check?
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 23, 2015 at 12:35 PM

    I have inspected your form and you have a lot of fields inside of your form. However when I checked your email Notification I saw that you have only six fields inside of email Notification settings and only value of name field is set correctly. 

    Because of that you are only receiving data from name field when your form is submitted. 

    I would suggest you to create new Email Notification and delete old one. When you create new Notification all fields and values of fields will be automatically added inside of your Email Notification.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by mobileads on December 23, 2015 at 03:45 PM
    Still not working.
    Only sending name on submission. No other info.
    Please help.
    Thanks.
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 23, 2015 at 03:52 PM

    I have inspected your form http://www.jotform.me/form/53123309261446, but you did not create new email Notification. Old Notification is still there. 

    You need to create new Email Notification. Inside of this guide you can find out how to set up Email Notifications: http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Feel free to contact us if you have any other questions.