- GestioneAgendePTPAsked on December 23, 2015 at 10:44 AM
I think I corrently granted permission to a sub user. However he cannot modify the form and clicking Edit in the View Submissions screen blanks out the fields. The data are not visible in the grid below except for submission date.
Can you help me to intercept my mistake?
Augusto Lovagnini Scher
- JotForm SupportKiranAnswered on December 23, 2015 at 11:46 AM
I see that the account GestioneAgendePTP is the sub-user account to aulo. I notice that the account GestioneAgendePTP is having the Europe DataCenter option is checked while aulo account is not.
Hence you are not able to share the submission data with the other user. It is required to be on the same server for both accounts in order to view the submissions normally. Since aulo account is also from Europe, you may move the data to Europe Datacenter by checking this option from your account settings.
Please refer to our blog post with the information on EU safe forms with the invalidation of EU safe harbor.
Hope this information helps!
- GestioneAgendePTPAnswered on January 04, 2016 at 07:38 AM
- JotForm SupportKiranAnswered on January 04, 2016 at 08:51 AM
I've moved your question with the issue of Data Transfer Wizard to a separate thread which will be addressed shortly.