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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Sub user cannot edit sumbmission form

    Asked by GestioneAgendePTP on December 23, 2015 at 10:44 AM

    Dear Sir,

    I think I corrently granted permission to a sub user. However he cannot modify the form and clicking Edit in the View Submissions screen blanks out the fields. The data are not visible in the grid below except for submission date.

    Can you help me to intercept my mistake?

    Thank you


    Augusto Lovagnini Scher


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    JotForm Support

    Answered by Kiran on December 23, 2015 at 11:46 AM

    I see that the account GestioneAgendePTP is the sub-user account to aulo. I notice that the account GestioneAgendePTP is having the Europe DataCenter option is checked while aulo account is not.

    Hence you are not able to share the submission data with the other user. It is required to be on the same server for both accounts in order to view the submissions normally. Since aulo account is also from Europe, you may move the data to Europe Datacenter by checking this option from your account settings.

    Please refer to our blog post with the information on EU safe forms with the invalidation of EU safe harbor.


    Hope this information helps!

  • Profile Image

    Answered by GestioneAgendePTP on January 04, 2016 at 07:38 AM

    Thank you very much for your help, I couldn't work this issue out without your support.

    I'm trying to reconnect the two accounts, however when I uncheck (or check) one of the two, Data Transfer Wizard starts but apparently nothing happens. Does it take long time or I'm doing something wrong?
  • Profile Image
    JotForm Support

    Answered by Kiran on January 04, 2016 at 08:51 AM

    I've moved your question with the issue of Data Transfer Wizard to a separate thread which will be addressed shortly.


    Thank you!