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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Visual Report Builder: No data is displaying

    Asked by advantech on December 23, 2015 at 12:30 PM
    Just wondering since it's been almost 2 months if there is a solution. I am experiencing the same issue. Not looking good to my client. 
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    JotForm Support

    Answered by Charlie on December 23, 2015 at 12:41 PM

    Could you please provide us more details of the issue you are having, I understand that you are experiencing the same one mentioned in this thread. Having more details would help us report the problem to our developers properly.

    I checked the form titled "Laserfax Survey" but the report is protected by a password.

    Perhaps a simple test form or the current report you have with a screenshot of the issue would help us identify the problem.

    We'll wait for your response.

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    Answered by advantech on December 23, 2015 at 12:50 PM

    Here is the PW for the form: L@serf@x. And I've attached a screenshot for the Report.

    In addition, you can see that the pie chart has custom colors. I made custom colors for the bar charts, but it always goes back to yellow. That is an issue too. 


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    JotForm Support

    Answered by beril on December 23, 2015 at 02:06 PM

    We are sorry for this inconvenience this might have caused. I am able to reproduce the issue with the Visual Report tool on your form.

    I will escalate it to our developers. You will be notified when it's solved or will get news about it via this thread.

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    Answered by advantech on December 23, 2015 at 02:26 PM

    Thanks beril, but my concern is that your answer is the same answer provided for another jotform user with the same issue back in October. So I assume it's been 2 months and the issue is not resolved. Can you provide any type of time frame so I can calm my client? 

    And can you also address my second question about not being able to color the bar chart. No matter what custom colors I select, it always comes out yellow. 

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    JotForm Support

    Answered by beril on December 23, 2015 at 02:39 PM

    Due to having different issue, I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:


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    JotForm Support

    Answered by paulsimpson on February 05, 2016 at 07:53 PM


    This has now been fixed. Thank you for your patience and apologies for any inconvenience caused.



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    Answered by dweinapple on October 27, 2016 at 02:51 AM

    I tried to add a field that i KNEW was not an accepted field (ie it was a text box), the chart widget was created, but there's no way to delete it from the report and I had to start all over.   If there is a way to delete a mistake like this, please let me know.  


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    JotForm Support

    Answered by Chriistian on October 27, 2016 at 03:53 AM

    Hello @dweinapple. This appears to be an old thread. To avoid any confusion, I have moved your concern to a new thread. Please follow this link to view your thread: https://www.jotform.com/answers/973040. Thank you.