- CharlieAnswered on December 23, 2015 at 12:41 PM
Could you please provide us more details of the issue you are having, I understand that you are experiencing the same one mentioned in this thread. Having more details would help us report the problem to our developers properly.
I checked the form titled "Laserfax Survey" but the report is protected by a password.
Perhaps a simple test form or the current report you have with a screenshot of the issue would help us identify the problem.
We'll wait for your response.
- advantechAnswered on December 23, 2015 at 12:50 PM
Here is the PW for the form: L@serf@x. And I've attached a screenshot for the Report.In addition, you can see that the pie chart has custom colors. I made custom colors for the bar charts, but it always goes back to yellow. That is an issue too.
- JotForm UI DeveloperberilAnswered on December 23, 2015 at 02:06 PM
We are sorry for this inconvenience this might have caused. I am able to reproduce the issue with the Visual Report tool on your form.
I will escalate it to our developers. You will be notified when it's solved or will get news about it via this thread.
- advantechAnswered on December 23, 2015 at 02:26 PM
Thanks beril, but my concern is that your answer is the same answer provided for another jotform user with the same issue back in October. So I assume it's been 2 months and the issue is not resolved. Can you provide any type of time frame so I can calm my client?
And can you also address my second question about not being able to color the bar chart. No matter what custom colors I select, it always comes out yellow.
- JotForm UI DeveloperberilAnswered on December 23, 2015 at 02:39 PM
Due to having different issue, I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:
- JotForm SupportpaulsimpsonAnswered on February 05, 2016 at 07:53 PM
This has now been fixed. Thank you for your patience and apologies for any inconvenience caused.
- dweinappleAnswered on October 27, 2016 at 02:51 AM
- JotForm SupportChriistianAnswered on October 27, 2016 at 03:53 AM
Hello @dweinapple. This appears to be an old thread. To avoid any confusion, I have moved your concern to a new thread. Please follow this link to view your thread: https://www.jotform.com/answers/973040. Thank you.