Show/Hide conditional logic does not seem to be working properly

  • rgrazulis
    Asked on December 23, 2015 at 4:38 PM

    The conditional logic for my form titled "Lunch & Lessons" isn't working.

    If the number of parents is equal to "one," a space for the parent's name should appear, but it only does so when the number of parents is equal to "two".

    Likewise, a space for a student's name if the number of students is equal to "1" doesn't appear, but the appropriate number of spaces do appear if the number of students is higher than "1".

    Thanks for your help.

     

    https://form.jotform.com/53556344256964

    Page URL: https://www.milwaukee-montessori.org/Montessori/MMS-Portal/Lunch--Lessons-RSVP.htm
  • Kevin Support Team Lead
    Replied on December 23, 2015 at 5:41 PM

    Hi,

    Thank you for contacting us.

    I see you are using the show multiple option, please could you try to use it as individual options, see the image below in order to know how to do it :

    Show/Hide conditional logic does not seem to be working properly Image 1 Screenshot 30

    Show/Hide conditional logic does not seem to be working properly Image 2 Screenshot 41

    Do let us know the result.

    Thanks.

     

  • rgrazulis
    Replied on December 28, 2015 at 9:20 AM

    Hello! I tried using the individual options, but I still can't get 1 space to appear for the parent's name when there is only 1 parent or 1 space to appear for a student if there is only 1 student. However, the logic does work when there are multiple parents and students.

    Thanks.

  • mert JotForm UI Developer
    Replied on December 28, 2015 at 9:57 AM

    Hi there,

    I replicated the same issue with you. Please, set the conditions as "Show Multiple", instead of using separated "Do" for both if "Parent is Equal to 1" and "Parent is Equal to 2". Please, see it from the below:

    Show/Hide conditional logic does not seem to be working properly Image 1 Screenshot 40

     

    Show/Hide conditional logic does not seem to be working properly Image 2 Screenshot 51

     

    After these changes, it works as expected. You can see the example from the following:

    Show/Hide conditional logic does not seem to be working properly Image 3 Screenshot 62

     

    Please, try this method on your side and let us know the results.

    Thanks.

  • rgrazulis
    Replied on December 28, 2015 at 10:51 AM

    Thanks for the help. I see that it does work when I use the "preview" option.

    However, it is not updating to our website, although I understand that it should upon saving. Could you offer any help? Here is the link page where the update form should appear:

    https://www.milwaukee-montessori.org/Montessori/MMS-Portal/Lunch--Lessons-RSVP.htm

  • mert JotForm UI Developer
    Replied on December 28, 2015 at 11:40 AM

    Hi again,

    When I checked the embedded form on your webpage, I got the proper response from the form. Please, see it from the below:

    Show/Hide conditional logic does not seem to be working properly Image 1 Screenshot 20

     

    I think it took time to apply changes to your live form. Please, re-check it again.

    Thanks.

  • rgrazulis
    Replied on December 28, 2015 at 1:25 PM

    Hi. Thanks for the help. I've rechecked periodically several time, but it hasn't changed.

     

    https://www.milwaukee-montessori.org/Montessori/MMS-Portal/Lunch--Lessons-RSVP.htm

     

    Any advice? I have saved on jotform, and my understanding is that it should automatically update on our site.

  • Ben
    Replied on December 28, 2015 at 2:00 PM

    Since it is working for me as well, I have moved your last post to a new thread where we will help you resolve this issue.

    The new thread can be seen here: http://www.jotform.com/answers/732919 and we will be replying back to it shortly.