Form over quota

  • Profile Image
    nerehtaplaneta
    Asked on December 24, 2015 at 04:54 AM

    Анкеты не работают 

    при просмотре возникает окно с таким текстом 

    Form over quota

    что это значит и как исправить ? 

     

    Многие анкеты мы удалили ... сейчас их совсем немного ... 

  • Profile Image
    Boris
    Answered on December 24, 2015 at 06:13 AM

    Your account is over quota because of the upload/storage space used by your JotForm account. Free plans are allowed up to 100 MB of storage space, and your account is currently taking 166.12 MB, which is over the account limits of your plan.

    To resolve the issue, either remove your old submissions in order to remove the files that were uploaded with them, or upgrade your JotForm account to a plan that allows for a higher storage space.

    If you decide to delete your old submissions to reclaim the storage space, we recommend that you first download and backup your submissions and uploaded files, because once deleted they are completely removed from our servers and there is no way for us to restore them for you.

    Please refer to the following guides on how to export your submission data:

    How to Export Form Data to Excel?

    How to Partially Download Form Submissions as Excel/CSV/PDF?

    Once your account is no longer over its limits, your forms will be automatically re-enabled. If you want to read more about the limits on each of the plans, please take a look at our pricing page:

    https://www.jotform.com/pricing

    Please let us know if you need any further clarifications or assistance, we are here to help.