What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to create a form to reset passwords.

    Asked by tgu1frarodriguez on December 24, 2015 at 11:54 AM

    Hi JotForm Team!

    I am working on a project on which I need to be able to reset passwords. The link to the website is the following: http://trrsystem.weebly.com/.  

    Unfortunately I am unable to use either of those two forms, I am thinking that this is happening due to the fact that I am asking for usernames, passwords, so on and so on. However, I've noticed that there are in fact a couple of forms that do ask for that information and they are working just fine. 

    I appreciate your support and interest. Attached you will find the links for both forms.






    Now all of my forms are not usable. Please help. :(

    Page URL:

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    Answered by tgu1frarodriguez on December 24, 2015 at 12:03 PM
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    JotForm Support

    Answered by BJoanna on December 24, 2015 at 01:53 PM

    I have checked your account and your account is autosuspended by the phishing filter because of the suspected phishing form you have:



    Inside of this forms you are asking for user login credentials (username) and that is against JotForm Terms of Use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    You need to delete those fields from your forms or to delete your forms and only then your account can be activated. 

    I also saw that your account was suspended because of same reason three day ago, so please do not add fields that are asking for user login credentials.

    Hope this will help. Let us know if you need further assistance.

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    Answered by msimpy on December 24, 2015 at 02:07 PM

    I notice you are using Weebly - the Pro and Business versions of Weebly have a "Membership" option that will allow you to handle passwords etc directly through Weebly...

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    Answered by tgu1frarodriguez on December 24, 2015 at 02:08 PM

    Thank you BJoanna, I have removed the forms. I would thank for re-activating my account.


    I do understand that msimpy, since this is a school project, I don't funds to cover that upgrade. But thanks for the suggestion.

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    JotForm Support

    Answered by BJoanna on December 24, 2015 at 02:51 PM

    I have re-actived your account. Your forms are now also active.

    Feel free to contact us if you have any other questions.