What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form cannot be found - message

    Asked by timenglish on December 24, 2015 at 02:59 PM

    I am getting an error message for this form...


    I can still edit it but cannot preview it.

    Thanks for your help.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 24, 2015 at 04:34 PM

    I have checked your account timenglish and there are no forms on your account. From link you provided is seems that you are trying to create a custom URL of a form. Please note that you can create custom URL of a form only on forms that are created on your account. 

    I have checked and it seems that you have two more free accounts hopeonthehill and hillchurch. So you want to create a custom URL of a form, that is created on mentioned accounts, you will need to do it there. Also you need to use Jotform username of account on which form is created. Inside of this guide you can find out how to create a Custom URL of a form: 


    Hope this will help. Let us know if you need further assistance.