What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are Unable to Update Billing Details to Make Payments ?

    Asked by bookmycars on December 25, 2015 at 04:52 AM

    Billing details tap is not showing in our tab we are unable to make the payment kindly do the needful

    Make unable to update details make the payment in
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    JotForm Support

    Answered by mert on December 25, 2015 at 05:45 AM

    Hi there,

    Currently, you don't have a active subscription from your previous purchase, that's why you couldn't update your billing details. In order to upgrade your account, you need to select plan from the Pricing page. You can find the detailed instructions from the guide below:



    If you need any extra information or assistance, please let us know.


  • Profile Image

    Answered by bookmycars on December 25, 2015 at 06:37 AM

    This is not working please give answer after checking the account properly 

  • Profile Image
    JotForm Support

    Answered by mert on December 25, 2015 at 08:24 AM

    Also, you can use the following link to upgrade your account to Bronze Monthly plan:



    This will help you to beat the issue while you are trying to upgrade. If it is still not solve your problem, please let us know.