How do I cancel?

  • Profile Image
    Sam
    Asked on February 06, 2012 at 07:00 AM

    Hi,

    I've gone to the 'my account' page and clicked 'cancel' but it just takes me to a plimus login page and I don't know what username and password I'm supposed to enter here. 

    Please can you cancel my subscription and confirm via email once this is done?

  • Profile Image
    liyam
    Answered on February 06, 2012 at 08:13 AM

    Hello Sam,

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm,

    Once you found your username, you can enter it on the link below and enter the email address used in email.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1

    I have already canceled your subscription for you so you don't have to do the process above. You will not be charged again. Your account will stay Premium until March 2, 2012. 

    If you decide to subscribe with us again, you may do this anytime.

    Please let us know if you have other questions or concerns.

    Thank you for using JotForm!

    -Liyam