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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form asking for Passport information is Disabled

    Asked by cmcintosh1 on December 26, 2015 at 02:03 AM

    Hello and happy holidays!


         My forms have been disabled and I don't know why. Can someone help with this please?


    Thank you!


    C. McIntosh



    Page URL:

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    Answered by Boris on December 26, 2015 at 07:14 AM

    Happy holidays to you as well. :)

    The reason that your form was disabled and your account automatically suspended was due to the passport number and passport expiration fields on the form. We do not allow for collection of sensitive personal information such as credit card details, social security numbers (SSN), or passport IDs.

    We have an automatic tool that scans for violating forms and suspends the JotForm account that owns them, which is how your account got suspended.

    Please remove the fields for Passport Number and Passport Expiration, and your account should be automatically re-activated. For examples of how our other users are collecting passenger information instead, you can take a look at the forms shared in our Templates Gallery that are for collection of passenger information:


    You can collect passenger names, addresses, emails, phone numbers, their citizenship, and other information that is not about their SSN / Credit Cards / personal ID.

    Please let us know if you need further clarifications or assistance, and we will be happy to help.