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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom URL Thank You Page: Form won't redirect when the session URL parameters come with an apostrophe.

    Asked by mebarry on December 27, 2015 at 09:35 AM



    I have the following registration form which has a redirect.  I had 3 different people with an apostrophe in their name.  When they used the apostrophe, the form did not redirect.  How can I correct this?

    Page URL:

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    JotForm Support

    Answered by Welvin on December 27, 2015 at 01:59 PM

    I have submitted this bug to our developers. If there are updates, you should know it through this thread.

    For now, you may consider adding the link through Custom Thank You message and then add it also in the autoresponder email so to make sure they have a copy of the link just in case they will accidentally close the browser.

    For the thank you message, you will have to use our default page and edit it to include the link;

    For the autoresponder, here's how to create one. You can simply add the link in the email body.



    Let us know if you need more help about this.

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    JotForm Developer

    Answered by erhan on January 26, 2016 at 08:20 AM


    First of all, we are sorry for the inconvenience. The problem is fixed now. Would you please try again, and let us know if the problem still persists?