What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why My Account is Disabled?

    Asked by UpYourTravel on December 27, 2015 at 09:43 PM
  • Profile Image
    JotForm Developer

    Answered by mert on December 28, 2015 at 04:03 AM

    Hi there,

    I assume that you had a problem while you were entering your question. You can easily answer this thread with your detailed question, then we can help you better.

    By the way, I found that some of your forms are asking credit card information from users and your account has suspended because of that reason. In order to reactivate your account, I deleted those 2 forms. Now, your account's status is active.

    In addition, if you want to add payment feature to your form, you need to use our ready to use payment tools. Please, see it from the below:



    If you need more information about this subject, please let us know.