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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Drag & Drop Upload widget is not uploading files in Firefox

    Asked by lifecyclepm on December 28, 2015 at 12:55 PM

    I drag files and then hit begin upload and they never upload. 

    drag and drop widget
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    Answered by Ben on December 28, 2015 at 01:43 PM

    Can you please tell us what is the form that you are using to add the files to?

    Also is the form embedded on some page - in which case can you please give us the link to the same?

    Next to this, is this happening only on specific files or filesizes or does it happen on any (allowed) file and of any size?

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    Answered by lifecyclepm on December 28, 2015 at 02:47 PM
    Here is the form. I am unable to upload any kind of file (large or
    small). I am using Firefox and I think Firefox just got updated so it
    might have something to do that.
    http://form.jotform.us/form/52214771079153
    ...
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    JotForm Support

    Answered by BJoanna on December 28, 2015 at 03:12 PM

    Sorry for inconvenience this may caused you.

    I was able to replicate mentioned issue when I tested your form in Firefox.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved.

    Drag & Drop Upload widget is working in Chrome, so I would suggest you to use Chrome until this issue is resolved. 

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    Answered by lifecyclepm on December 28, 2015 at 03:47 PM
    Oh ok. I will use Chrome then. Thanks so much!
    ...
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    JotForm Support

    Answered by david on December 28, 2015 at 06:09 PM

    You are very welcome, thank you for bringing this to our attention.  We will let you know as soon as this has been fixed. 

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    JotForm Support

    Answered by TitusN on April 12, 2016 at 01:40 AM

    Hello,

    You can now use Firefox as well to upload your files - the bug has been fixed. 

    We appreciate your patience.