We're getting an error when a customer tries to use our jotform

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    chastitymoore2
    Asked on December 28, 2015 at 07:45 PM

    How long will this be down. Our entire website trainings are accessed by completing our jotforms...Plz Help!

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    EltonCris
    Answered on December 29, 2015 at 01:54 AM

    Our apologies.

    Upon checking, I am able to view your form here. Are you still experiencing this problem on your end?

     

     

    That might be a temporary server problem. Issues like that will usually resolve by itself. However, if you are still experiencing problems with your form, please contact us again.

    Thank you!

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    chastitymoore2
    Answered on December 29, 2015 at 02:47 AM
    No, it only was down for about 30 minutes. But, It was a crucial 30 minutes
    because our training deadline expires in 30 minutes, so our employees were
    trying to login to get their training.
    This is the second time this has happened. THe first time was Tues 12/22 at
    7:30pm to 8:30 pm. I didn't email you at that time, but I was receiving
    email from my employees.
    We have a lot of forms and a lot of submissions with Jotform and I'd like
    to know your company is dependable.
    Thank you for being the best part of AffordaTax Prep, L.P.
    ----
    Best Regards,
    Chastity Moore, Co-Founder & CEO
    Direct: (678) 278-9255 x1
    Fax: (404) 829-2387
    Website: www.AffordaTaxPrep.com
    Address: 1227 N. Peachtree Parkway, Suite 126, Peachtree City, GA 30269
    ...
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    mert
    Answered on December 29, 2015 at 08:10 AM

    Hi Chastity,

    Again, sorry for the inconvenience. As you have already noticed, there has been an ongoing DDoS attacks around the world and our servers are affecting this situation as well. We are always trying to maintain our system's health; but sometimes, this kind of issues could be occur.

     

    Thank you for your understanding.