What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We're getting an error when a customer tries to use our jotform

    Asked by chastitymoore2 on December 28, 2015 at 07:45 PM

    How long will this be down. Our entire website trainings are accessed by completing our jotforms...Plz Help!

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 29, 2015 at 01:54 AM

    Our apologies.

    Upon checking, I am able to view your form here. Are you still experiencing this problem on your end?

     

     

    That might be a temporary server problem. Issues like that will usually resolve by itself. However, if you are still experiencing problems with your form, please contact us again.

    Thank you!

  • Profile Image

    Answered by chastitymoore2 on December 29, 2015 at 02:47 AM
    No, it only was down for about 30 minutes. But, It was a crucial 30 minutes
    because our training deadline expires in 30 minutes, so our employees were
    trying to login to get their training.
    This is the second time this has happened. THe first time was Tues 12/22 at
    7:30pm to 8:30 pm. I didn't email you at that time, but I was receiving
    email from my employees.
    We have a lot of forms and a lot of submissions with Jotform and I'd like
    to know your company is dependable.
    Thank you for being the best part of AffordaTax Prep, L.P.
    ----
    Best Regards,
    Chastity Moore, Co-Founder & CEO
    Direct: (678) 278-9255 x1
    Fax: (404) 829-2387
    Website: www.AffordaTaxPrep.com
    Address: 1227 N. Peachtree Parkway, Suite 126, Peachtree City, GA 30269
    ...
  • Profile Image
    JotForm Support

    Answered by mert on December 29, 2015 at 08:10 AM

    Hi Chastity,

    Again, sorry for the inconvenience. As you have already noticed, there has been an ongoing DDoS attacks around the world and our servers are affecting this situation as well. We are always trying to maintain our system's health; but sometimes, this kind of issues could be occur.

     

    Thank you for your understanding.