What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Tracking After Payment

    Asked by dozierdd on February 06, 2012 at 04:23 PM

    I would like to track conversions from my form to calculate the visitors that paid and ones that didn't. My code to track would normally be put on the thank you page after the paypal payment processing, but when I ran through a test I noticed that the thank you page doesn't come up automatically. After payment, the paypal page stays and has an option to "continue back to (MY PAGE)" Which is then my Thank you page. However if the person doesn't click on the continue back link, the tracking code will never be seen. Is there a way for my thank you page to automatically load after payment?

    tracking
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    JotForm Support

    Answered by fxr on February 06, 2012 at 07:11 PM

    There is a setting in Paypal to automaically redirect back to the originating payment page. 

     

    Logging into Payal, its under My Selling Profile -> Website Preferences, tnen enable Auto-Return. 

     

    If you have any difficulty finding that option in your Paypal account, please let us know. 


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    Answered by dozierdd on February 07, 2012 at 12:21 PM

    I can't seem to locate that option. I have merchant services and where do I go from there?

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    JotForm Support

    Answered by fxr on February 07, 2012 at 01:36 PM

    1. Log into Paypal. 

    2. Select My Selling Preferences from the Profile menu


     

    Then Select Update for the Website Preferences:


     

    The Auto Return option is at the top of the next page. 

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    Answered by dozierdd on February 07, 2012 at 02:10 PM

    Thanks that helped a lot! By the way is your system down right now? I've been trying to test and have been getting this error message:

    Temporarily Unavailable
    We are currently experiencing abnormally high traffic volume and working to restore all services as quickly as possible. Thank you for your patience.
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    JotForm Support

    Answered by fxr on February 07, 2012 at 02:23 PM

    That issue with the availability of forms should be resolved now.

    Can you please try reloading your forms now and let us know?

     

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    Answered by dozierdd on February 09, 2012 at 01:21 PM

    Ok, I was able to set up the return URL for the site that I was working on, but I am now working on another site and need to have a return URL specifically for that site. How can I set up a return URL for each individual website? It says in paypal that I can do it when setting up an individual button, but does that work within jotform?

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    JotForm Support

    Answered by fxr on February 09, 2012 at 01:35 PM

    I don't think this is possible at the moment without setting up a 2nd Paypal account, but can you link me to your 2nd form and I will have a quick check to see if there is some kind of workaround I can offer?

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    Answered by dozierdd on February 09, 2012 at 01:47 PM

    Is this the link you mean?

    http://www.jotform.com/form/20392834485

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    JotForm Support

    Answered by fxr on February 09, 2012 at 02:01 PM

    Yes, OK..

    I made a payment to that form for 0.01 USD to test something out. 

    --

    Use a Custom URL as a thankyou page and enter in where you want to redirect the user to afterwards. 

     

     

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    Answered by dozierdd on February 09, 2012 at 02:01 PM

    I see that if I go into my paypal account and create a "buy now" button for a specific product, There
    is an option to "Take customers to a specific URL" after checkout. Is there a way that I might be able
    implement custom buttons into the jotform in a smooth way? Because if they click my "buy now" paypal button, it's not going to actually submit the form.

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    Answered by dozierdd on February 09, 2012 at 02:02 PM

    ok I'll try that.

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    JotForm Support

    Answered by fxr on February 09, 2012 at 02:10 PM

    OK, let me know how you get on. 

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    Answered by on February 09, 2012 at 02:25 PM

    I believe it worked! Thanks for the help.

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    JotForm Support

    Answered by Kiran on May 11, 2015 at 03:45 PM

    Here is the great news for you. We're pleased to announce that today we've released the native Form Analytics feature.

    You can access this feature from More menu by selecting a JotForm on your My Forms page.

    You can now see how many people viewed your forms, how many responded, and where the traffic is coming from. Please give it a try and let us know your feedback.

    There are some tips you might find useful in working with our Form Analytics at our blog post here :

    http://www.jotform.com/blog/150-Introducing-Form-Analytics

    Thanks!