What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Someone shared a form with me, but it's not linking to my existing account, it wants me to create a new one. Help?

    Asked by SiriusHertz on December 30, 2015 at 12:46 PM

    Someone shared a form with my email address - the address tied to my JotForm account. That shared form is not linking to my account. Can you please help me link the share with my existing account? Thanks!

  • Profile Image
    JotForm Support

    Answered by david on December 30, 2015 at 03:32 PM


    Have the person who shared the form with you remove your access and then share it again.  That should allow the form to show up in your account once again. 

    You can also clone the form to your own account using the URL: