What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are getting a 500 internal server error when submitting our form

    Asked by WilliamsEnergy on December 30, 2015 at 12:46 PM

    When filling out fields on our form, and hitting submit, we are getting a 500 Internal Server error. Is this something you need to fix, or do we need to do something?

    Page URL:
    https://form.jotform.com/52587414746161

    500 Internal Getting a
  • Profile Image

    Answered by salesoperations on December 30, 2015 at 12:54 PM

    I'm having the same issue with my forms...

  • Profile Image

    Answered by lblanco3 on December 30, 2015 at 12:56 PM

    Same issue, man love jotform but these issues are becoming way too common, my clients are getting mad

  • Profile Image

    Answered by egould on December 30, 2015 at 01:00 PM

    Same--- very annoying

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 30, 2015 at 01:33 PM

    The problem was fixed according to our admins. Please accept our apologies for the inconveniences.

  • Profile Image

    Answered by ascapub on October 11, 2016 at 03:24 PM

    I am having the same issue can you tell me how it was resolved please
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 11, 2016 at 05:53 PM

    @ascapub,

    I have moved your comment to another thread, you will find it here: https://www.jotform.com/answers/957653 

    We will assist you on that thread as soon as possible.