What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I delete submissions and/or forms, will that delete the files that were added to Dropbox?

    Asked by sabrina_adg on December 30, 2015 at 01:43 PM

    I have a form that includes a lot of large files with submissions. I would like to delete the submissions to free up space in my account. However, I would like to confirm that the files that were uploaded directly to my integrated Dropbox folder will not also be deleted. Please confirm that it is only files that you keep a copy of on the Jotform server, which are separate copies/files from my Dropbox folder. Thanks so much!

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    Answered by Carina on December 30, 2015 at 04:54 PM

    If you delete the submissions on your Jotform account, only the files on Jotform server will be deleted. The files that were sent to your Dropbox account will not be affected by this. As we don't keep a copy of submissions, please make sure to have a backup of submissions before deleting them.

    If you need further assistance please let us know.