What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sending to custom thank you url without having to enter captcha-type word

    Asked by skibutte on December 30, 2015 at 05:34 PM

    I am using JF with Optimize Press on WordPress. After visitor fills form with name, email and cell, I want them to go directly to my custom url with my video on it. It appears that if I send them directly there, I don't receive an email notification with their form information. How do I get notified without making them type in the secret word prior to getting to my video?


    Also, I have made the email address to be verified that it is in the correct format XXX@XXX.XXX but it doesn't seem to be notifying the visotor. It just lets them go to my video if they put anything in there. Suggestions?



    Doug N.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 30, 2015 at 10:14 PM


    I have checked your form and I can see it's quite different than the form embedded in your website.

    I made a test and I was successfully redirected to your custom thank you page : 

    I can also see the email was successfully sent :

    Could you please try again ? 

    We will wait for your response.


  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 30, 2015 at 10:15 PM

    I would also suggest you to re-embed your form again, in order to get a form with all changes, try using the IFrame code : http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code


  • Profile Image

    Answered by skibutte on January 04, 2016 at 12:11 PM

    I tried using the iFrame form and it just kept taking me back to the same form page, meaning it appear as I submitted the info and then still ended up on the same page I just filled out. I also received no warnings when I didn't follow the correct nomenclature for the email address.


    I switched back to the HTML embed source code and the form ended up being submitted. I was directed to the Captcha page where I needed to enter the word form the box prior to being directed to the correct page.  AGAIN, How do I skip the Captcha page between the form and the re-direct page?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 04, 2016 at 01:37 PM

    I checked again your form and I was redirected to the captcha page, also I have checked the code embedded in your website and I can see it's quite different than the original code, I can also see you have added some custom codes and modified the original code.

    That is why you are being redirected to  the captcha page before being redirected to the thank you page.

    This is how the form is displayed in your website : 

    This is how the form is displayed in JotForm : 

    I see some functionality in your form that could be achieved in JotForm, for example, you can use the Hint Example instead of the Default Value.

    You can also set the default mask for the email field : 

    If you want to avoid get the captcha page after before to be redirected to the Thank You page, you will need to use a different method than the source code or you shouldn't modify the source code.

    Hope this helps.