What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment submission limit on plan info?

    Asked by fraanco3 on December 31, 2015 at 03:54 AM
    The limit on payment submissions (10) for the free plan was a surprise. You should make that more clear in the plan info. 
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    JotForm Support

    Answered by Charlie on December 31, 2015 at 04:01 AM

    Apologies for the confusion. The only plan that has a different limit on the Payment submissions compared to its total submission is the "Free" plan. It is stated on the pricing page and in your billing section.

    And in our pricing page.


    Paid plans have the same submission limit for the total submissions, SSL submissions and payment submissions.

    Do let us know if you need more information on this.

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    Answered by CelticPipingClub on December 16, 2016 at 03:36 AM

    The plan comparison screen has changed since this thread was created. The plan pricing comparison no longer indicates a limit on Payment Submissions on the Free Plan, which is 10 per month.
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    JotForm Support

    Answered by Charlie on December 16, 2016 at 03:37 AM


    To  better assist you, I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/1013218. We will address it shortly.

    Thank you.