What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrade will not process with active subscription

    Asked by firstwitness on December 31, 2015 at 11:47 AM

    Hi,

     

    I'm trying to upgrade my plan at the deal for $129 for two years. It keeps stalling on the screen that it's in process of switching accounts but it never does. Please advise!

    Thank you,

     

    Lori

    thank in
  • Profile Image
    JotForm Support

    Answered by david on December 31, 2015 at 02:32 PM

    Hi,

    Since you already have an active subscription, that subscription would need to be cancelled first.  The sale prices were intended for accounts without current subscription, but can be applied to subscribed accounts once the previous subscription is cancelled.  If you would like for us to cancel your current subscription, let us know and we can take care of it for you.