Views from the Mobile Browser show differently. Why?

  • Profile Image
    Asked on January 01, 2016 at 04:10 AM

    When I view my site from the mobile browser, it shows half the form so I stretched the html code box out in my web designer so that when I view it on the phone it looks correct. Now when I view the form via PC its a giant gap from the end of the form to the bottom of the page. I have two on my site doing this. On the home page and on the advertise with us page.


    Can you fix this so I can have it look professional and normal. 

    Thank You

    Happy New Year

  • Profile Image
    Answered on January 01, 2016 at 01:34 PM

    Thank you for contacting us.

    The jotjorms are mobile friendly, so that the form layout is being automatically adjusted based on a user device.

    The form height is supposed to be automatically adjusted. You may ask your website builder provider if they support dynamic html containers/boxes, there is a height issue on your website since the html container has a static height specified in pixels.

    If you need any further assistance, please let us know.

  • Profile Image
    Answered on January 02, 2016 at 10:44 AM
    Hello I spoke with GoDaddy support they said my website builder doesn't have the mobile version enabled so that's where the conflict maybe coming from.
    Can you make a custom code for the site ?
  • Profile Image
    Answered on January 02, 2016 at 05:30 PM

    Since the website itself, which is outside of the form, is not mobile responsive, that is causing the issue you are experiencing. Unfortunately, we can't make your website mobile responsive from inside the form - you would have to ask your website provider or web developer to make your website mobile responsive first.

    At the moment, most of the elements on your website are hard coded in pixels, which would make endeavors to adjust for mobile responsiveness tedious and possibly costly. Both the size and position of website elements is hard coded.

    If there is anything else we can help you with, please don't hesitate to contact us again, we will do our best to help.