EU Data Transfer Wizard hangs and just displays 'Loading..'

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    Asked on January 04, 2016 at 08:49 AM
    I'm trying to reconnect the two accounts, however when I uncheck (or check) one of the two, Data Transfer Wizard starts but apparently nothing happens. Does it take long time or I'm doing something wrong?
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    Answered on January 04, 2016 at 09:50 AM

    I'm able to replicate the issue at my end. The wizard is not moving forward and hangs at Loading screen.

    It seems that there is an issue with the Data Transfer wizard. Let me forward the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted through this thread.

    Thank you for your patience.

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    Answered on January 05, 2016 at 04:09 AM


    We're moving our servers to a new datacenter, it will take around 12 hours.

    Please check it tomorrow,

    Kindest Regards,

    - Ertugrul.

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    Answered on January 06, 2016 at 03:59 AM

    Same problem today unfortunately.

    The Sub-users can access the correct number of submissions in any available form, but no data except the submission date/time is visible. When the same submissions are viewed in the main-user account all data is visible. 
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    Answered on January 06, 2016 at 08:01 AM

    @ Torstein

    We will resolve your issue separately here




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    Answered on January 07, 2016 at 03:03 AM


    OK, thanks! But unfortunately the link you give does not work in my browser.

    (The forum is loading briefly, then the window bounce back to my Jotform "Homepage")

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    Answered on January 07, 2016 at 09:29 AM


    The other thread was set to private and hence you are required to login into your Jotform account in order to view the thread. Since there is no sensitive data on the thread, I've removed the thread from Private so that you should be able to view the thread normally.

    Let us know if we can be of any further assistance. Thanks!

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    Answered on January 11, 2016 at 11:38 AM

    It seems that the issue is now resolved. I'm able to see the EU transfer wizard when I test it from my end. Could you please check it once again and let us know if the issue still persists? We will be happy to help.