Why are the necessary options not working in my form?

  • Profile Image
    Stefanni
    Asked on February 07, 2012 at 11:49 AM

    Hi, I made my form and then put a red * next to the options I made as Requirements. They are not showing up on my website in the form so the form can be completed without the required info. How do I set it to make the requirements happen?

     

    Estimated date of arrival should have an *

    Surgery 1 should have an *

    They are on my jotform page but not on the website after I had saved them.

    Can you please help me with this?

    Thanks

  • Profile Image
    NeilVicente
    Answered on February 07, 2012 at 12:33 PM

    The script responsible for the required field validation is conflicting with your website's scripts.

    Re-embed the form using iFrame method to solve this problem.

    To get your form's iframe codes:

    1.  Click Setup & Embed tab
    2.  Click Embed Form button
    3.  Choose iFrame option



    4.  Copy the codes provided in the succeeding screen

    Please keep us posted on your results. Thanks!

  • Profile Image
    Stefanni
    Answered on February 07, 2012 at 01:42 PM

    thankyou very much, another thing that didn't work was verifying the e-mail address, so I just deleted the2nd e-mail box....do you think it will work now if I add it in again?

    Thanks

  • Profile Image
    Stefanni
    Answered on February 07, 2012 at 02:07 PM

    Ok, I just tried modifying my form and again it is not found on my website. I even saved it again, removed the form from my website and replaced it with the iframe html...still doesn't work. Amy more ideas?

    Thanks

  • Profile Image
    NeilVicente
    Answered on February 07, 2012 at 02:21 PM

    It should be working fine now as it does on my end.

    If it is still not working, please take this JavaScript test for your browser. If your browser fails, kindly enable JavaScript in its settings.

  • Profile Image
    Stefanni
    Answered on February 07, 2012 at 03:22 PM

    Thanks again, I appreciate it!