What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please help me cancel subscription.

    Asked by phoebelee on January 04, 2016 at 10:41 PM

    Please help me downgrade to free subscription.

    I received the following email.  I tried to downgrade online but it is not successful.  Please help me process my request.  Thanks.


    Dear Phoebe Lee,
    Unfortunately, we were not able to process your payment for the following reason:
    Recurring charge: Recurring charge: Bi-Yearly Subscription Sale
    Amount: 69.50 (inclusive of all applicable taxes, VAT, etc.)
    Account does not exist. Please check the details and try again or contact your bank for assistance
    We will try to process your payment again in 5 days.
    You can also login into your account and provide us an alternative payment method by adding a new payment method :


    Username: 1325193737373

    Original reference number: 77234022

    Account number: 42105494

    In your account you will be able to change your credit card or payment method, address, phone, view payments history or cancel your subscription.

    If you need further assistance, please visit: http://www.bluesnap.com/jsp/escalate/escalate_shopper_issue.jsp?ref=77234022

    Best regards,

    The BlueSnap Team - online reseller for JotForm Inc

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 04, 2016 at 10:51 PM

    This is now canceled as per your request.