Please help me cancel subscription.

Please help me downgrade to free subscription.

I received the following email.  I tried to downgrade online but it is not successful.  Please help me process my request.  Thanks.

Dear Phoebe Lee,
Unfortunately, we were not able to process your payment for the following reason:
Recurring charge: Recurring charge: Bi-Yearly Subscription Sale
Amount: 69.50 (inclusive of all applicable taxes, VAT, etc.)
Reason:
Account does not exist. Please check the details and try again or contact your bank for assistance
We will try to process your payment again in 5 days.
You can also login into your account and provide us an alternative payment method by adding a new payment method :

http://www.bluesnap.com/ecommerce/buyers/buyers-login

Username: 1325193737373

Original reference number: 77234022

Account number: 42105494

In your account you will be able to change your credit card or payment method, address, phone, view payments history or cancel your subscription.

If you need further assistance, please visit: http://www.bluesnap.com/jsp/escalate/escalate_shopper_issue.jsp?ref=77234022

Best regards,

The BlueSnap Team - online reseller for JotForm Inc

This is now canceled as per your request.