What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I accidentally pressed the FTP option button and now it keeps asking me for the private key

    Asked by erinr152 on January 05, 2016 at 01:54 AM

    I can't view the submissions any more without it requesting the private key.  How can I fix this?

    Page URL:

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    JotForm Support

    Answered by beril on January 05, 2016 at 05:03 AM

    If you want to view your submission you can do it as you see below:

    At that time, you can view your submissions properly.

    However, if you want to view your submission by clicking the link below you need to check Make This Page Public.  At that situation, you can view your form but not only you, everyone can see your submissions who clicks the link due to being public.


    To do this, click on submissions.



    Then, click on gear icon and check Make This Page Public. 

    If you have any question or issues, please do not hesitate contacting us. we will be glad to assist you.