Service Unavailable error message when submitting the form

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    hq180
    Asked on January 05, 2016 at 06:04 AM

    Hi is Jotform experiencing problem? 

    I am unable to submit forms. 

    See here: https://form.jotform.com/53053503074951 

    When I click Submit it just stalls and then I get a message saying: 

     

    Service Unavailable

    The service is temporarily unavailable. Please try again later.

    However it would appear that the submissions are still coming through on my jotform back end. 

     

    Thanks

    Andy 

  • Profile Image
    Kiran
    Answered on January 05, 2016 at 08:43 AM

    I'm looking into this issue. Please allow me some time to check this and get back to you with relevant information.

    Thank you for your patience.

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    Kiran
    Answered on January 05, 2016 at 09:28 AM

    It seems that there is an issue with the forms. I'm able to replicate the issue at my end. I'm not sure if this is an issue related to moving our datacenter to a new one. I've forwarded the issue to our backend team to take a look. Once we have any update on this issue, you'll be posted here.

    Thank you for your patience.

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    Kiran
    Answered on January 05, 2016 at 11:28 AM

    The issue should be fixed by now. Sorry for the inconvenience this may have caused you. Please check and let us know if the issue still persists. We will be happy to help.

    Thanks!

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    nisciencepark
    Answered on January 05, 2016 at 11:39 AM

    Many Thanks