Cannot download PDF submission list

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    Clickndrive
    Asked on January 05, 2016 at 06:11 AM

    CAN'T DOWNLOAD PDF'S TODAY ON ANY OF MY SUBMISSIONS. HAVE YOU ANY IDEA WHEN THIS PROBLEM WILL BE FIXED ?

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    PatinEskola
    Answered on January 05, 2016 at 06:27 AM

    Same happens to me.

    I cannot download form submissions in PDF format. It does work with EXCEL an CSV but not with PDF

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    Toony247
    Answered on January 05, 2016 at 07:08 AM

    I am experiencing a similar problem when I click the PDF download link supplied in the email/notifications wizzard.  When I click on the link, the download takes so long, it times out.
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    Charlie
    Answered on January 05, 2016 at 08:34 AM

    Apologies for the inconvenience. May we know if you are still experiencing this problem?

    I have informed our backend team about this matter.

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    Clickndrive
    Answered on January 05, 2016 at 09:48 AM

    Yes, still cannot download PDF, the problem has not cleared all day

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    Clickndrive
    Answered on January 05, 2016 at 10:01 AM

    The PDF download has just started working again but it does not show e-signatures now
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    Charlie
    Answered on January 05, 2016 at 11:09 AM

    Thank you for the confirmation. To confirm, you are now able to download PDF submissions but it misses the signature image, is that correct? To better discuss that problem, I have opened a separate thread for it. Please refer to this link instead: http://www.jotform.com/answers/736475. I will address it shortly.

    Apologies for the inconvenience.

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    Toony247
    Answered on January 05, 2016 at 12:46 PM
    Hi Charlie,
    The issue with PDF download seems to have been resolved, thanks, however,
    images that we upload to our form seem to appear as a joint file name in
    the email/notifier and so cannot be subsequently opened.
    [image: Inline images 1]
    Form link https://form.jotformeu.com/40932603127347?
    Regards
    Tony Yates
    Travis Perkins plc
    Mob: (44) 7887 454253
    www.travisperkinsplc.com

    ...
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    Charlie
    Answered on January 05, 2016 at 02:11 PM

    @Toony247

    Thank you for the confirmation. I see you have a followup concern, to better assist you on that and for us to discuss it thoroughly. I've opened a separate thread for it, please refer to this link instead: http://www.jotform.com/answers/736761. We will address it shortly.

    Thank you.