- ClickndriveAsked on January 05, 2016 at 06:11 AM
CAN'T DOWNLOAD PDF'S TODAY ON ANY OF MY SUBMISSIONS. HAVE YOU ANY IDEA WHEN THIS PROBLEM WILL BE FIXED ?
- CharlieAnswered on January 05, 2016 at 08:34 AM
Apologies for the inconvenience. May we know if you are still experiencing this problem?
I have informed our backend team about this matter.
- ClickndriveAnswered on January 05, 2016 at 09:48 AM
Yes, still cannot download PDF, the problem has not cleared all day
- CharlieAnswered on January 05, 2016 at 11:09 AM
Thank you for the confirmation. To confirm, you are now able to download PDF submissions but it misses the signature image, is that correct? To better discuss that problem, I have opened a separate thread for it. Please refer to this link instead: http://www.jotform.com/answers/736475. I will address it shortly.
Apologies for the inconvenience.
- Toony247Answered on January 05, 2016 at 12:46 PMHi Charlie,
The issue with PDF download seems to have been resolved, thanks, however,
images that we upload to our form seem to appear as a joint file name in
the email/notifier and so cannot be subsequently opened.
[image: Inline images 1]
Form link https://form.jotformeu.com/40932603127347?
Travis Perkins plc
Mob: (44) 7887 454253
- CharlieAnswered on January 05, 2016 at 02:11 PM
Thank you for the confirmation. I see you have a followup concern, to better assist you on that and for us to discuss it thoroughly. I've opened a separate thread for it, please refer to this link instead: http://www.jotform.com/answers/736761. We will address it shortly.