What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF download link times out - EU user

    Asked by Toony247 on January 05, 2016 at 07:12 AM
    I am experiencing a similar problem when I click the PDF download link supplied in the email/notifications wizzard.  When I click on the link, the download takes so long, it times out.
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    JotForm Support

    Answered by Charlie on January 05, 2016 at 08:38 AM

    Apologies for the inconvenience. Could you let us know if you are still experiencing this problem? It might be a hiccup on the server. We have informed our backend team about this to have it checked.

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    Answered by Toony247 on January 05, 2016 at 09:46 AM
    Hi Charlie,
    Yes, this problem persists.
    The PDF download is timing out.
    Regards
    Tony
    Regards
    Tony Yates
    Travis Perkins plc
    Mob: (44) 7887 454253
    www.travisperkinsplc.com
    ...
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    JotForm Support

    Answered by Charlie on January 05, 2016 at 10:58 AM

    Apologies for the inconvenience. Our backend team is currently looking at this issue. Please do continue trying and see if it started to work in your end.

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    JotForm Support

    Answered by Charlie on January 05, 2016 at 01:43 PM

    The error when downloading PDF submissions should be fixed now. Please let us know if you are still experiencing this problem. Apologies for the inconvenience.

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    Answered by nickistein on January 14, 2016 at 03:18 PM

    Hi there. I am also experiencing this problem currently. I cannot download pdf files of my submissions, or use the "download all uploads" button. The server times out before the file has completely downloaded. Any help appreciated.

     

    Thank you,
    Nicki

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    JotForm Support

    Answered by Kevin_G on January 14, 2016 at 06:17 PM

    Hi @nickistein,

    I have moved your report to this thread : http://www.jotform.com/answers/745433 

    We will assist you there.

    Thanks.