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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Pending Submission Missing

    Asked by MartyJuel on January 05, 2016 at 08:16 AM

    I noticed a Pending Submission when I logged onto my Paypal account.  I didn't see it at my bank yet, and couldn't figure out why it was 'pending'.  I clicking on 'completed', but since then, payment has not sent to my bank. It appears this is somewhere in 'limbo'.  How do I find and complete this transaction with my bank?

    Details for this transaction:
    Date: 2016-01-03 14:31:33
    Full Name:  Dave Fiandt
    Amount: $105

    Page URL:
    http://indianalionsconvention.org/convention-registration/

    pending submission pending name find
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    JotForm Support

    Answered by beril on January 05, 2016 at 10:44 AM

    We are sorry for this inconvenience this might have caused.

    To solve this, You can enable it by right clicking the product field, select Show Properties and set Notifiers and Autoresponders on Pending Payment E-mail.

    Can you also check it from your Paypal account?

    Please check the guide below for more information:

    http://www.jotform.com/answers/736423-Submissions-Not-Appearing-After-Payment

    I look forward to hearing from you soon.