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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF submission does not display signatures fetched from signature widgets

    Asked by Clickndrive on January 05, 2016 at 11:08 AM
    The PDF download has just started working again but it does not show e-signatures now
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    JotForm Support

    Answered by Charlie on January 05, 2016 at 11:19 AM

    I was able to replicate the problem.

    I made a test form here: https://form.jotform.com/60044745202950. It has 3 signature widgets, namely "E-Signature", "Smooth Signature" and "Initials". All showing no signature image on the PDF submission.

    Here's a screenshot of my PDF submission:


    I have forwarded this to our developers to have it checked and fixed. Apologies for the inconvenience. We will update you as soon as the problem has been resolved. I see that the signatures are still displaying directly in your submissions page.

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    Answered by alp_deniz on January 08, 2016 at 09:46 PM


    The issue with signatures in PDF has been fixed.

    Kind regards

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    Answered by rsoriano on November 02, 2016 at 04:24 PM

    I have the same issue. How can I solve this problem? HELP.

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    JotForm Support

    Answered by BDAVID on November 03, 2016 at 12:26 AM

    @rsoriano, your concern has been addressed on the following thread: https://www.jotform.com/answers/979632, reply there if you need more help.