- CharlieAnswered on January 05, 2016 at 11:19 AM
I was able to replicate the problem.
I made a test form here: https://form.jotform.com/60044745202950. It has 3 signature widgets, namely "E-Signature", "Smooth Signature" and "Initials". All showing no signature image on the PDF submission.
Here's a screenshot of my PDF submission:
I have forwarded this to our developers to have it checked and fixed. Apologies for the inconvenience. We will update you as soon as the problem has been resolved. I see that the signatures are still displaying directly in your submissions page.
- alp_denizAnswered on January 08, 2016 at 09:46 PM
The issue with signatures in PDF has been fixed.
- rsorianoAnswered on November 02, 2016 at 04:24 PM
I have the same issue. How can I solve this problem? HELP.
- JotForm SupportBDAVIDAnswered on November 03, 2016 at 12:26 AM
@rsoriano, your concern has been addressed on the following thread: https://www.jotform.com/answers/979632, reply there if you need more help.