PDF submission does not display signatures fetched from signature widgets

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    Asked on January 05, 2016 at 11:08 AM
    The PDF download has just started working again but it does not show e-signatures now
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    Answered on January 05, 2016 at 11:19 AM

    I was able to replicate the problem.

    I made a test form here: https://form.jotform.com/60044745202950. It has 3 signature widgets, namely "E-Signature", "Smooth Signature" and "Initials". All showing no signature image on the PDF submission.

    Here's a screenshot of my PDF submission:


    I have forwarded this to our developers to have it checked and fixed. Apologies for the inconvenience. We will update you as soon as the problem has been resolved. I see that the signatures are still displaying directly in your submissions page.

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    Answered on January 08, 2016 at 09:46 PM


    The issue with signatures in PDF has been fixed.

    Kind regards

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    Answered on November 02, 2016 at 04:24 PM

    I have the same issue. How can I solve this problem? HELP.

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    Answered on November 03, 2016 at 12:26 AM

    @rsoriano, your concern has been addressed on the following thread: https://www.jotform.com/answers/979632, reply there if you need more help.