What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bug - Can't login with email on pricing page getting "Invalid Username" message login modal

    Asked by sbomboy1 on January 05, 2016 at 11:08 AM

    I spent at least thirty minutes trying to login with an email, when I realized I should try and sign in on another page. Signing in with an email produced an error "Username is inavlid". However signing in using an email on the home page worked correctly.


    Windows 7. Chrome version 47.0.2526.106 m

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    Answered by Sammy on January 05, 2016 at 12:48 PM

    Thank you for bringing this to our attention.

    I tested the login from the pricing page and was able to reproduce the behavior you've described.


    I have forwarded this to our development team for further investigation, once they have any updates you will be updated via this thread.


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    JotForm Support

    Answered by paulsimpson on January 08, 2016 at 05:37 PM

    It is now possible to log in using your account email address. Apologies for the inconvenience caused.