Forms disappeared after moving to European server

  • Profile Image
    sudsport
    Asked on January 05, 2016 at 03:15 PM

    Hi,

    Since I am working on different forms that I use every year I am at loss discovering that I am now missing a lot of forms after moving to European server with a few back an forth US/EU to try solving empty data.

    Is there any way from your end to recover these forms.

    Unfortunately I cannot give you the forms ID but only the names through the Google Spreadsheet integration, these names were:

    Pentecautocap Inscriptions

    Les Foulées du Pic 2015 Inscripitons

    Les km de St-Gély 2015 Inscriptions

    Roc des Mates 2015 Inscriptions

    Semi-marathon des vendanges 2015 Inscriptions

    Thanks for your help,

    Georges

     

  • Profile Image
    Carina
    Answered on January 05, 2016 at 05:42 PM

    I could find some forms with a similar name. Please check if the missing forms are any of the below listed:

    Pentecautocap Inscriptions

    https://form.jotform.com/50795237971971 

    https://form.jotform.com/50794674398978 

    Les Foulées du Pic 2015 Inscripitons

    https://form.jotform.com/52426860975970 

    Les km de St-Gély 2015 Inscriptions

    https://form.jotform.com/51175099952969 

    https://form.jotform.com/51174408990964 

    Roc des Mates 2015 Inscriptions

    https://form.jotform.com/43482917410959 

    Semi-marathon des vendanges 2015 Inscriptions

    https://form.jotform.com/51524660406955 

    https://form.jotform.com/51525180250950 

    https://form.jotform.com/51525152714954 

    We'll wait for more details to proceed.

  • Profile Image
    sudsport
    Answered on January 05, 2016 at 06:05 PM

    Hi Carina,

    Thanks for the search but these are only the "Thank You" Pages for payment of original registrations forms.

    Regards,

    Georges

  • Profile Image
    Jeanette
    Answered on January 05, 2016 at 10:02 PM

    What about sending us the links to support@jotform.com ?  Please send it with subject Thread:736844

  • Profile Image
    sudsport
    Answered on January 06, 2016 at 09:10 AM

    Hi Jeanette,

    Which links do you want me to send ?

    Regards,

    Georges

  • Profile Image
    mert
    Answered on January 06, 2016 at 11:10 AM

    Hi Georges,

    I assume that Ms. Jeanette asking for the URLs of the forms or reports. In addition to what Carina have found, I discovered there more forms for the titles "Roc des Mates 2015 Inscriptions", "Semi-marathon des vendanges 2015 Inscriptions" on your "Archive" and "Trash" folders. I didn't want to mess your order, so I didn't recover or activate any form. Now, I will illustrate how to find those forms on your folders.

     

    To do that, copy the title of the form, then paste it on "Search" on "Trash" or Archive" folders' page (repeat the steps for both folders and titles):

     

    I hope this solution will work for you. Please, let us know the results.

    Thanks.