What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trouble with accessing uploaded documents on submitted forms

    Asked by INACSL on January 05, 2016 at 03:40 PM

    I am having trouble accessing uploaded documents on the pdf versions of submitted jobforms. I have attached a copy of the error message that I am receiving when I click on the links to access the upload files. We need to post the pdf versions of the forms on our website for public access. How are we able to access the links to the uploaded files on the pdfs?

    You can contact me via inacslinfo@inacsl.org.

    Screenshot
    submitted forms documents POST message uploaded files attached
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    JotForm Support

    Answered by KadeJM on January 05, 2016 at 06:01 PM

    If I understand you correctly you are saying you are having issues downloading files that were uploaded through your forms? 

    From the screenshot you've posted I see that you seem to be having the issue on this form.

    I've tested this on my end and I'm able to access your file.

    I've cleared your form cache to refresh your forms.

    Can you try downloading this again now to see if you still experience this issue and let us know?

    If so are you having this issue with all of the documents on this form or is it just on a certain submission?