What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm using an autoresponder on my starter email to send a link to my main form to users.

    Asked by marxmyth on January 05, 2016 at 04:04 PM

    Some of the users didn't get the email, supposedly because the "from" address was noreply@jotform.com


    So I changed the "from" address to smcbeca@gmail.com


    However, the emails still come from noreply@jotmail.com    Does it take a while for the change to go into effect? 



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 05, 2016 at 06:10 PM

    You should have gotten a code to verify this account in order to use it as a custom sender, this is explained here: http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    If this method does not work, then follow this workaround:




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    Answered by marxmyth on January 05, 2016 at 11:46 PM
    I did get the code and verified the email address. It shows up as the reply
    to address, yet the emails that are sent continue to show "no
    reply@jotmail.com. "
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by jonathan on January 06, 2016 at 06:16 AM

    I test submitted your jotform http://www.jotformpro.com/form/53636558274970 and this was the autoresponder email I got.

    The custom sender email seems to be working as intended. I did not find a Notifier setup on the form though, so I might be missing a test. 

    Can you please provide us more details. Tell us the URL of the form also.