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I'm using an autoresponder on my starter email to send a link to my main form to users.Asked by marxmyth on January 05, 2016 at 04:04 PM
Some of the users didn't get the email, supposedly because the "from" address was firstname.lastname@example.org
So I changed the "from" address to email@example.com
However, the emails still come from firstname.lastname@example.org Does it take a while for the change to go into effect?
JotForm Support Manager
You should have gotten a code to verify this account in order to use it as a custom sender, this is explained here: http://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert
If this method does not work, then follow this workaround:
I did get the code and verified the email address. It shows up as the reply
to address, yet the emails that are sent continue to show "no
Sent from my iPhone
I test submitted your jotform http://www.jotformpro.com/form/53636558274970 and this was the autoresponder email I got.
The custom sender email seems to be working as intended. I did not find a Notifier setup on the form though, so I might be missing a test.
Can you please provide us more details. Tell us the URL of the form also.