What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving Notifications

    Asked by Carline  on January 05, 2016 at 04:05 PM

    Please contact me, as this is an urgent matter.

     

    We are not receiving notifications of the forms. And we have payments to process for our clients.

     

    Thank you.

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    Answered by victor on January 05, 2016 at 06:10 PM

    Sorry for this inconvenience. I was not able to locate your account. Could you please provide us the URL of one of your forms in question. We will be glad to review and see if any thing is wrong.

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    Answered by Carline  on January 05, 2016 at 06:46 PM
    Thank you again Victor for your reply.
    Here's the url:
    http://www.cfprofessionaltrans.com/cfprofessionaltrans/APP_FORM.html
    We do not have a direct account with Jot Form. The person who set up our website does.
    How do we go about obtaining our own account, without changing our fillable form from our website?
    Is there a cost and what is the cost to have the account under our company name?
    Thanks,Carline
    ...
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    JotForm Support

    Answered by Boris on January 05, 2016 at 11:48 PM

    Carline, the reason that the form you have linked to is no longer working is because it violated our terms of service. It was being used to collect Credit Card information in a non PCI compliant way, which is considered a phishing activity and the account used was suspended.

    Here is what the form looked like:

    Even worse, it was collecting this information over an insecure HTTP protocol, instead of secure HTTPS protocol that is mandatory for any pages that are directly collecting Credit Card information.

    Please be noted that when it comes to collecting Credit Card information, it can only be done by PCI compliant companies such as payment processors. We support proper and legal integration with various payment processors, such as PayPal, Stripe, Authorize.net and many others. You may want to take a look at the following guides:

    Setting Up Your First Order Form

    Mastering Payment Form Integrations with JotForm

    In order to use payment forms, you should first register for a JotForm account. Registering is free, and with a free account you can receive up to 100 regular form submissions per month, or up to 10 payment submissions per month.

    Limits of our plans are described on the pricing page.

    After signing up for an account, and as explained in the guides linked above, you can set up a form with a payment tool that will be used for receiving payments from your customers.

    Please let us know if you need further clarifications or assistance, and we will be happy to help.

  • Profile Image

    Answered by Carline  on January 06, 2016 at 12:46 AM
    That's an EYE Opener! I had no idea. This form was set up by a third party who created our website. 
    I fully understand and certainly do not want to continue to jeopardize our clients' personal information.
    I have a couple of questions, since at this point I would need to consider signing up directly for an account with Jot Form.
    1) If I sign up with Jot Form, and set up the integration for payment processing, will I still be able to receive Credit Card payments from our clients? Or will they only have to pay via PayPal? 
    2) I want to allow our clients the option to pay with Major Credit Cards. How would that work?
    3) Who will be able to set up the form and payment integration on my website? Do you do that or will I have to try to figure this out on my own?
    4) Also, will I be able to keep the basic information that I had on my online form?
    5) The Free Account indicates 1 sub-user account, what does that mean?
    I welcome any additional information you can provide.
    Regards,
    Carline

    ...
  • Profile Image
    JotForm Support

    Answered by Boris on January 06, 2016 at 06:47 AM

    That is OK, people often make such a mistake unwillingly. It is important, however, to enforce the best practices when it comes how banking details are processed.

    As a small side note, we usually recommend opening a new thread for each separate question you have, as it helps us avoid any confusion about what the current topic of the thread is. It is not a problem and we will help you all the same, just wanted to let you know in the future. :)

    1) If I sign up with Jot Form, and set up the integration for payment processing, will I still be able to receive Credit Card payments from our clients? Or will they only have to pay via PayPal?

    You will be able to receive payments through the payment processor you use on the form. If you select to use PayPal on your form, your users will be able to make their payments through their PayPal account or Credit Cards - but all transactions would be processed through PayPal. This means that you will need to have a PayPal account that is able to accept payments.

    Similarly, if you select to use Stripe payment tool, you must have a Stripe account in which you will be receiving the payment through Stripe.

    2) I want to allow our clients the option to pay with Major Credit Cards. How would that work?

    I believe all payment processors support payments being made directly with CC information - your users do not need to register for PayPal prior to the purchase, in order to make payments through a Credit Card. You do need to have a PayPal account in order to receive their payments, but your customers do not - PayPal will automatically create an account for the user when they are making a payment for you.

    Here is an example image of where a user is redirected to upon selecting to pay a product with PayPal payment tool:

    As you can see, PayPal offers the user to pay even through the Online Banking feature of the user's bank (marked with 1), or directly with their CC (marked with 2).

    3) Who will be able to set up the form and payment integration on my website? Do you do that or will I have to try to figure this out on my own?

    The form should be built and published by yourself, but we are here to help if you run into any snags along the way. We do not create forms for users, so you will need to set up the form yourself. For any help you may need while setting it up, you can simply ask a question in our forum and we will be happy to help.

    Similarly to publishing a form to your website, we offer easy copy / paste codes that you can use when your form is set up. The simplest method is described in this guide:

    Adding a Form to a Web Page

    If our default script embed method doesn't work for any reason, you can try using the iFrame embed method instead:

    Getting the Form iFrame Code

    4) Also, will I be able to keep the basic information that I had on my online form?

    If you are referring to the submissions that were already made on the previous form, this data belongs to the account who created the form. We can't share submissions data from another account with you.

    If you were instead asking about keeping the basic questions on the form, those that do not pertain to Credit Cards, then that is a definite yes. :) You can ask all the questions you want from your users, as long as everything is kept legal and within our terms. You can ask them for their name, email, address, personal preferences, etc.

    5) The Free Account indicates 1 sub-user account, what does that mean?

    A sub-user account is another JotForm account that you can grant access to your form, submissions, or both to your forms and submissions. This is useful for companies where multiple persons are working together and need access to submissions made on the primary account, or if you want to allow a colleague from your company with a different JotForm account to edit and update your forms.

    You can see more in our guide on How to Share Forms with a Sub-Account User.

    On the free pricing plan, you can have only 1 more such a sub user account, that you could set up with access to editing your forms and/or submissions.

    Let us know if anything is unclear about the above, Carline, and if you need assistance with anything else, please don't hesitate opening a new thread about it. We will be happy to help.