Error: "Service Unavailable" when I download PDF of submission

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    TSMProduction
    Asked on January 05, 2016 at 04:32 PM
    This problem still isn't fixed, I am still experiencing this same problem with my forms 
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    Kevin_G
    Answered on January 05, 2016 at 04:36 PM

    Hi,

    I checked this form : http://www.jotformpro.com/form/52504685580964 

    And I was able to download the PDF file with all the submissions.

    Could you hare us the link or tell us the name of the form with you are getting the issue ? 

    We will wait your response.

    Thanks.

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    TSMProduction
    Answered on January 05, 2016 at 05:20 PM

    Sorry, I meant that I can't access attachments that the end user uploaded when I download the PDF submission. I misread the original question.  However, that problem still isn't fixed.

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    Kevin_G
    Answered on January 05, 2016 at 06:30 PM

    Sorry for the confusion.

    I can see one of my colleagues has escalated it to our second level on this thread : http://www.jotform.com/answers/736637-Error-Webpage-unavailable-when-Downloading-attachments-from-links-in-submission-PDFs#6 

    You will be notified on that thread when the issue is solved.

    Thanks.