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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error: "Service Unavailable" when I download PDF of submission

    Asked by TSMProduction on January 05, 2016 at 04:32 PM
    This problem still isn't fixed, I am still experiencing this same problem with my forms 
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    JotForm Support

    Answered by Kevin_G on January 05, 2016 at 04:36 PM

    Hi,

    I checked this form : http://www.jotformpro.com/form/52504685580964 

    And I was able to download the PDF file with all the submissions.

    Could you hare us the link or tell us the name of the form with you are getting the issue ? 

    We will wait your response.

    Thanks.

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    Answered by TSMProduction on January 05, 2016 at 05:20 PM

    Sorry, I meant that I can't access attachments that the end user uploaded when I download the PDF submission. I misread the original question.  However, that problem still isn't fixed.

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    JotForm Support

    Answered by Kevin_G on January 05, 2016 at 06:30 PM

    Sorry for the confusion.

    I can see one of my colleagues has escalated it to our second level on this thread : http://www.jotform.com/answers/736637-Error-Webpage-unavailable-when-Downloading-attachments-from-links-in-submission-PDFs#6 

    You will be notified on that thread when the issue is solved.

    Thanks.