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  • Profile Image

    Form not charging Stripe only for some values

    Asked by parts_and_crafts on January 05, 2016 at 05:13 PM

    This has been an ongoing issue that's been following me from form to form. I have a "deposit" and a "pay full cost now" option on my form, but whenever users select deposit the form will change the total to "0" when they press submit, even though the form will clearly show the deposit cost in the My Products field. 

     

    I have two conditional rules that determine what goes eventually goes into the My Products field: one that puts the total price into the Pay Now calculated field and one that just puts in the deposit price ($50). Oddly, when users select "pay full cost now" the form charges the user just fine.

     

    Thank you for your help! 

    Page URL:
    https://form.jotform.com/60045529888971

    values total price select calculation conditions
  • Profile Image
    JotForm Support

    Answered by jonathan on January 05, 2016 at 08:18 PM

    I was able to determine the cause of problem on your jotform https://form.jotform.com/60045529888971

    It was because you were using the Calculation widget in the payment condition (that updates the total value)

    Try replacing the Calculation widget with just the regular Textbox field instead since the Calculation widget is not actually doing any calculation and was just being used as placeholder for the already computed value.

    Let us know if this still  did not work and did not resolve the issue.

    Thanks.

     

     

     

  • Profile Image

    Answered by parts_and_crafts on January 05, 2016 at 09:05 PM

    Thanks for that. My only issue with that solution is that the "My Products" field will only take a custom amount input from a "calculated" field (as far as know).

    I think if I tried to replace that calculation widget with a normal text box then I wouldn't be able to use that field data in my final product, hence why I opted to use a calculation field that isn't doing any calculating. But perhaps there's a work-around for that?  

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    JotForm Support

    Answered by mert on January 06, 2016 at 04:15 AM

    Hi there,

    According to my investigations on your form, the provided method by Jonathan is working. "Stripe" payment tool accepts the "Text Box" fields value on its wizard. If I need to review my actions, I created a "Text Box" field called "Due Now (Hidden)", then changed the field option on existent conditions and on "Stripe" wizard. After those actions, I can able to get the price on "Stripe":

     

     

    Please, try this one and let us know the results.

    Thanks.

  • Profile Image

    Answered by parts_and_crafts on January 06, 2016 at 08:52 AM

    Woah! Totally doubted you Jonathan, my apologies. Very much works now, thank you both! 

  • Profile Image
    JotForm Support

    Answered by mert on January 06, 2016 at 09:02 AM

    On behalf of my colleague Jonathan and I, you are most welcome. We are happy to see that the problem is solved for you. For further assistance, please don't forget that we always here to help you.

     

    Thanks.