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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    signatures are not appearing on the pdf

    Asked by chrisenright on January 05, 2016 at 06:51 PM

    Hi,

     

    when we download our form as a PDF, the signatures are not displayed on the PDF. I have tried resetting the design but it hasn't resolved the issue.

    Page URL:
    http://www.jotform.com/submissions/51109491540854

    signatures not displayed resolved displayed
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 05, 2016 at 10:51 PM

    Yes, this has been already reported to our developers. You should get an update for when this is fixed.

  • Profile Image
    JotForm Support

    Answered by alp_deniz on January 06, 2016 at 12:38 AM

    Hello,

    The problem with signatures is resolved. Thank you very much for letting us know.

    Best

  • Profile Image

    Answered by chrisenright on January 06, 2016 at 03:48 PM

    Hi,

    Now when we download the PDF, the signatures get cut off. How can we fix this so that the whole signature is displayed?

  • Profile Image
    JotForm Support

    Answered by alp_deniz on January 06, 2016 at 04:05 PM

    Hi,

    I have found out that one of your forms had an activated PDF design and deactivated it. It should now work as expected.

    Kind regards

  • Profile Image

    Answered by chrisenright on January 06, 2016 at 04:17 PM

    Thanks. All fixed - great service guys!

  • Profile Image

    Answered by chrisenright on January 06, 2016 at 04:46 PM
    New response received
    Hi,
    Now the signatures are being cut off when we download the PDF. Can you
    please look into this for us.
    Regards,
    Chris Enright
    Operations Manager
    [image: cid:29750B13-56E8-4682-ABDD-84FF446E5C5B]
    Head Office Level 1 478 Chapel St, South Yarra VIC 3141 T 1300 66 99 91 F
    1300 63 66 68 M 0478 047 847 E chris@seed.edu.au W www.seed.edu.au TOID
    40981
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 06, 2016 at 09:43 PM

    This is being looked into, you should get an update on this thread.