signatures are not appearing on the pdf

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    chrisenright
    Asked on January 05, 2016 at 06:51 PM

    Hi,

     

    when we download our form as a PDF, the signatures are not displayed on the PDF. I have tried resetting the design but it hasn't resolved the issue.

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    Jeanette
    Answered on January 05, 2016 at 10:51 PM

    Yes, this has been already reported to our developers. You should get an update for when this is fixed.

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    alp_deniz
    Answered on January 06, 2016 at 12:38 AM

    Hello,

    The problem with signatures is resolved. Thank you very much for letting us know.

    Best

  • Profile Image
    chrisenright
    Answered on January 06, 2016 at 03:48 PM

    Hi,

    Now when we download the PDF, the signatures get cut off. How can we fix this so that the whole signature is displayed?

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    alp_deniz
    Answered on January 06, 2016 at 04:05 PM

    Hi,

    I have found out that one of your forms had an activated PDF design and deactivated it. It should now work as expected.

    Kind regards

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    chrisenright
    Answered on January 06, 2016 at 04:17 PM

    Thanks. All fixed - great service guys!

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    chrisenright
    Answered on January 06, 2016 at 04:46 PM
    New response received
    Hi,
    Now the signatures are being cut off when we download the PDF. Can you
    please look into this for us.
    Regards,
    Chris Enright
    Operations Manager
    [image: cid:29750B13-56E8-4682-ABDD-84FF446E5C5B]
    Head Office Level 1 478 Chapel St, South Yarra VIC 3141 T 1300 66 99 91 F
    1300 63 66 68 M 0478 047 847 E chris@seed.edu.au W www.seed.edu.au TOID
    40981
    ...
  • Profile Image
    Jeanette
    Answered on January 06, 2016 at 09:43 PM

    This is being looked into, you should get an update on this thread.