Jotform not updating spreadsheet all the time after embedding form on webpage

  • Profile Image
    robhawks
    Asked on January 05, 2016 at 09:04 PM

    Hello, we created a form and after testing it we released the link to the form.  At the time of creation we integrated the form with a spreadsheet on google.

    Later we added the form to our website, and at that time we edited the form to remove a header photo.

    Now we find that when a user submits a form via the link, it updates the spreadsheet, but if they submit via the website version, it does not update the form. 

    I found that when I view submissions within my jotform account, I only see submissions via the link. However, I get an email for *every* submission regardless of it coming from the link version or the website version of the form.

    What do I need to do to get all submissions saved in my jotform account *and* all submissions written to the spreadsheet?

    Thanks.

  • Profile Image
    BJoanna
    Answered on January 06, 2016 at 05:01 AM

    Sorry for inconvenience this may caused you. 

    I have inspected your website and I saw that you have embedded your form with script code. We recommend using of iFrame code. You can try to replace script code with iFrame code to see if that will solve your problem. In this article you can find out how to get iFrame code of your form:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    You can also try to re-integrate your form with google spreadsheet.

    1. Remove the current integration

    2. Clear your JotForm cache

    3. Re-integrate with Google Spreadsheet

    Hope this will help. Let us know if you need further assistance.