What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I complete any fields following cloning of a form?

    Asked by Valshe001 on January 06, 2016 at 05:07 AM

    I have cloned 5 forms and the same thing thing happens everytime ... you cannot complete any of the fields, see link for example, all I have done is clone the form, the original works fine!!!

    https://form.jotform.com/60052218210943

    Please help I really need this today

     

    Page URL:
    https://form.jotform.com/60052218210943

    can't a JotForm same all and
  • Profile Image
    JotForm Support

    Answered by beril on January 06, 2016 at 08:54 AM

    Hi,

    You are right, you need to delete color of Background and color of IFrame and color of Input Background on Designer. At that time it will work properly.

    Here is how it works:

    If you have any question or issues please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by Valshe001 on January 06, 2016 at 09:16 AM

    Hi Thank you for your quick response.

    Sorry but your suggestion is not very good, when I type in the field you cannot see what you have typed until you exit the field, plus the form is virtually invisible, I couldn't possibly ask my customer to fill the form.

    Also what is the point in having Designer if we can't use it, note this has only just started to happen, in the past we have cloned many forms and nothing like this happened.

     

    Kind Regards

    William

  • Profile Image
    JotForm Support

    Answered by beril on January 06, 2016 at 11:33 AM

    Hi William, 

    First off all, you are kindly welcome. 

     when I type in the field you cannot see what you have typed until you exit the field.

    I didn't realize that, thank you for warming me. Now, I will try to assist more properly.=)

    I am able to reproduce same issue that you are having on your form.

    To solve this, please delete that theme and then, choose the Pet Lover Theme from Themes again.

    At that time, it will work properly.

    Here is how it works:

    Also what is the point in having Designer if we can't use it, note this has only just started to happen, in the past we have cloned many forms and nothing like this happened.

    I've also added that theme on contact form and cloned it. I am not able to reproduce same issue that you are having on cloned form. It is also working fine on my side.

    The issue might be temporary. Can you try to clone the original form again?

    Please let us know the result.

    I hope this information helps.

    If it doesn't solve your problem, feel free to contact us. We will be happy to assist you.