Why can't I complete any fields following cloning of a form?

  • Profile Image
    Valshe001
    Asked on January 06, 2016 at 05:07 AM

    I have cloned 5 forms and the same thing thing happens everytime ... you cannot complete any of the fields, see link for example, all I have done is clone the form, the original works fine!!!

    https://form.jotform.com/60052218210943

    Please help I really need this today

     

  • Profile Image
    beril
    Answered on January 06, 2016 at 08:54 AM

    Hi,

    You are right, you need to delete color of Background and color of IFrame and color of Input Background on Designer. At that time it will work properly.

    Here is how it works:

    If you have any question or issues please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    Valshe001
    Answered on January 06, 2016 at 09:16 AM

    Hi Thank you for your quick response.

    Sorry but your suggestion is not very good, when I type in the field you cannot see what you have typed until you exit the field, plus the form is virtually invisible, I couldn't possibly ask my customer to fill the form.

    Also what is the point in having Designer if we can't use it, note this has only just started to happen, in the past we have cloned many forms and nothing like this happened.

     

    Kind Regards

    William

  • Profile Image
    beril
    Answered on January 06, 2016 at 11:33 AM

    Hi William, 

    First off all, you are kindly welcome. 

     when I type in the field you cannot see what you have typed until you exit the field.

    I didn't realize that, thank you for warming me. Now, I will try to assist more properly.=)

    I am able to reproduce same issue that you are having on your form.

    To solve this, please delete that theme and then, choose the Pet Lover Theme from Themes again.

    At that time, it will work properly.

    Here is how it works:

    Also what is the point in having Designer if we can't use it, note this has only just started to happen, in the past we have cloned many forms and nothing like this happened.

    I've also added that theme on contact form and cloned it. I am not able to reproduce same issue that you are having on cloned form. It is also working fine on my side.

    The issue might be temporary. Can you try to clone the original form again?

    Please let us know the result.

    I hope this information helps.

    If it doesn't solve your problem, feel free to contact us. We will be happy to assist you.